Frequently asked questions

What services do you offer?

We specialise in creating customised travel itineraries and planning services for travelers with disabilities. Our services include accessible travel arrangements, accommodations, transportation, and detailed day-to-day activity planning to ensure a comfortable and enjoyable trip.

How do you tailor travel plans to accommodate specific disabilities?

We start with a detailed consultation to understand each client’s specific needs and preferences. Based on this information, we design travel plans that accommodate mobility issues, sensory impairments, and other specific requirements, ensuring that all destinations, accommodations, and activities are accessible.

What destinations do you cover?

We offer planning services for a wide range of destinations both domestically and internationally. Our team is continually researching and visiting locations to ensure they meet accessibility standards and can provide a fulfilling travel experience for our clients.

Are your services suitable for all types of disabilities?

Yes, we strive to cater to the needs of individuals with various disabilities, including but not limited to physical, sensory, and cognitive impairments. We work closely with each client to address their unique challenges and preferences.

Can you provide assistance during the trip?

While we primarily focus on pre-trip planning, we can arrange for on-ground support in certain locations through our network of local partners. This includes assistance at airports, hotels, and during activities, depending on the client's needs.

What is the cost of your services?

Our pricing is based on the complexity of the travel plan and the duration of the trip. We offer a free initial consultation, after which we provide a detailed quote tailored to your specific travel needs.

How far in advance should i contact you to plan a trip?

We recommend contacting us at least three months in advance, especially for international trips, to ensure adequate time for thorough planning and arrangements. However, we can accommodate shorter timelines if necessary.

What is your cancellation policy?

Our cancellation policy is designed to be flexible to accommodate unexpected changes in plans due to health or other personal reasons. Specific details will be provided at the time of booking.

How do you ensure the safety and comfort of travellers for covid-19?

We adhere to the latest health and safety guidelines provided by health authorities and governments. We ensure that all travel arrangements are made with providers who comply with these standards to prioritise the health and safety of our clients.